1. Refund Eligibility
Subscription fees are generally non-refundable once a billing period has begun, except where required by applicable law or expressly agreed in writing. If you believe you were charged in error, contact our support team and we will review the matter in good faith.
2. Cancellation Process
You can cancel your subscription at any time from the billing area of your account. Cancellation prevents future renewals. You will retain access to the Service until the end of the current paid period.
3. Data Retention After Cancellation
After cancellation, your business data is retained for a limited grace period to allow reactivation or export. We recommend exporting any data you wish to keep before the grace period ends.
4. Subscription Termination
Following the grace period, the subscription is fully terminated and associated data may be deleted or anonymised in accordance with our retention schedule and legal obligations.
5. Account Reactivation
If you reactivate within the grace period, your data and configuration are generally restored. After data has been deleted, reactivation will start a fresh workspace.
6. Contact
Refund and cancellation questions can be sent to support@dealeros.com.